Information We Collect

The information we gather helps us provide better analysis and support. We only collect what's necessary and relevant to our educational services.

Information You Provide Directly

• Contact details when you reach out through our forms - name, email address, phone number
• Account information if you register for our learning programs
• Communication preferences and feedback you share with us
• Information in emails or messages you send to our support team

Information Collected Automatically

• Technical data like your IP address, browser type, and device information
• Usage patterns - which pages you visit, how long you stay, what content interests you
• Referral sources that brought you to our site
• Time stamps and general location data (country/region level)

How We Use Your Information

Everything we collect serves a specific purpose. We're not in the business of selling data - we use information to improve our educational services and communicate with you effectively.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures, but we'll be honest - no system is completely foolproof.

Our security practices include:

• Encrypted data transmission using SSL/TLS protocols
• Regular security audits and vulnerability assessments
• Access controls that limit who can view your information
• Secure backup systems to prevent data loss
• Staff training on data protection and privacy practices

How Long We Keep Your Data

We keep your information only as long as needed. For active inquiries or program participants, this means throughout your engagement with us plus a reasonable period afterward. For website analytics, we typically retain aggregated data for up to two years.

Once information is no longer needed, we securely delete or anonymize it. If Australian law requires us to retain certain records longer, we'll comply with those requirements.

Your Privacy Rights

Under Australian privacy law, you have significant control over your personal information. These aren't just theoretical rights - we've set up straightforward processes to help you exercise them.

To exercise any of these rights, simply contact us using the details at the bottom of this page. We'll need to verify your identity first, which usually just means confirming your email address or phone number.

Third-Party Services

We work with a small number of trusted service providers who help us operate our website and deliver our educational services. These partners might include:

• Web hosting providers who keep our site running
• Email service providers for our communications
• Analytics tools to understand site usage patterns
• Payment processors for program fees (when applicable)

These companies are contractually obligated to protect your information and can only use it for the specific purposes we've authorized. They're not allowed to sell or share your data for their own purposes.

Cookies and Tracking

Our website uses cookies - small text files stored on your device. They help us remember your preferences and understand how people use our site.

Types of Cookies We Use

• Essential cookies that make the site function properly
• Performance cookies that help us understand site usage
• Preference cookies that remember your settings

You can control cookies through your browser settings. Keep in mind that blocking certain cookies might affect how our site works for you.

Changes to This Policy

Privacy practices evolve, and so might this policy. We'll post any significant changes on this page with an updated date at the top. For major changes that affect how we use your information, we'll notify you directly via email.

It's worth checking back occasionally to stay informed about how we're protecting your privacy.

International Users

While we're based in Australia, people from other countries can access our website. If you're outside Australia, please understand that your information will be transferred to, stored, and processed in Australia where our servers are located.

By using our site, you consent to this transfer. Australia has robust privacy laws, but they may differ from those in your home country.